Refund Policy

You can cancel at any time from Billing in the app. Your plan stays active until the end of the period you have paid for and then does not renew. Cancelling stops future charges; it does not by itself refund the current period.

• First purchase: if you are not satisfied, ask within 14 days of your first payment for a plan and we will refund it in full, as long as the account has not generated more than one book in that period.
• Renewals: monthly renewals are not refunded. If you forgot to cancel an annual renewal, tell us within 14 days of the charge and we will refund it, less any allowance used.
• Downgrades take effect at the next renewal; we do not refund the difference for the current period.

• Credit packs never expire. A pack with no credits used can be refunded within 14 days of purchase.
• A per-book purchase can be refunded if generation for that book has not started.
• Credits already consumed by completed work are not refundable, because the AI and processing costs have been incurred.

You do not need to ask when something fails on our side. If a generation job fails to start, or fails in a way the system marks as refundable, the credits reserved for it — and the per-book pass, if one was used — are returned to your balance automatically. If a job used fewer credits than were reserved, the difference is returned when it finishes.

If the Service has a major failure, or does not work as described and we cannot fix it within a reasonable time, you are entitled to a refund or remedy regardless of the limits above. Nothing in this policy limits your rights under the Australian Consumer Law, EU/UK consumer law, or other consumer laws that apply to you.

Email hello@book80.com from your account email with the date of the charge and a short reason. We reply within 3 business days.

Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank. Any credits linked to a refunded purchase are removed from the balance.

Please contact us before disputing a charge with your bank — we can usually resolve it faster. Accounts with an open chargeback may be paused until it is settled. See also our Terms of Service.